lakbd Privacy Policy

1. Definitions and Introduction

In this Policy, "lakbd", "we", and "our" refer to the organisation operating this website. "You" or "user" refers to any visitor or registered member of lakbd. "Personal information" refers to all data that can directly or indirectly identify you.

lakbd is a safe and reliable online betting and entertainment platform for players in Bangladesh. We place the highest importance on the privacy of our users and keep your information secure using SSL encryption and advanced security technology.

2. Information We Collect

lakbd may collect your information in various ways. The categories of information are described in detail below:

2.1 Registration and Account Information

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Preferred language and currency (Taka / ৳)

2.2 Identity Verification Information (KYC)

To ensure the security of financial transactions and accounts, we may request documents required for identity verification, such as a copy of a national identity card or passport.

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Last few digits of a bKash, Nagad, or Rocket account number (the full number is not stored)
• Transaction date, amount, and method

2.4 Usage Information

• IP address and device type
• Browser version and operating system
• Page visits, session duration, and links clicked
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Collection

We use your information for the following legitimate purposes:

• Account Management: To create, maintain, and keep your account secure.
• Transaction Processing: To complete financial transactions via bKash, Nagad, and Rocket.
• Service Improvement: To analyse user behaviour and further improve the experience on our platform.
• Customer Support: To assist you through 24/7 live chat support and email.
• Security and Fraud Prevention: To detect unauthorised access to accounts and financial fraud.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gambling: To ensure user protection in accordance with the Responsible Gaming Policy.

4. Cookies and Tracking Technologies

lakbd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences, such as language.
• Analytics Cookies: Help analyse website traffic and usage patterns.

5. Data Sharing and Third Parties

lakbd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following circumstances as necessary to provide services:

5.1 Payment Providers

Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with these payment providers. These providers have their own privacy policies.

5.2 Technology Service Providers

Limited necessary information may be shared with trusted third parties for the operation of game software and technology infrastructure. These parties are contractually bound to process data in accordance with our instructions.

5.3 Legal Obligations

Information may be provided to authorities as required by court orders, government directives, or applicable law.

6. Data Security Measures

lakbd follows the highest industry standards to protect your information. Our security measures include:

• SSL Encryption: All data exchanged between you and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly; strong hashing algorithms are used.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Audits: Security measures are regularly reviewed and tested.
• Data Backups: Secure backups of data are maintained regularly.

7. Data Retention Period

We retain your personal information only for as long as necessary. Information is retained in accordance with the following policies:

• Information for active accounts is retained for the entire period the account remains active.
• Financial transaction information may be retained for a specified period after account closure to meet legal and regulatory requirements.
• Information collected for marketing communications is deleted after you withdraw your consent.
• Log files kept for security purposes are cleared regularly.

8. Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us by email.

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy.

8.2 Right to Rectification

You have the right to request correction if any of your information is inaccurate.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information, however information required to meet legal obligations may not be possible to delete.

8.4 Right to Restrict Processing

In certain cases you have the right to request that the processing of your information be restricted.

8.5 Opt Out of Marketing Communications

You have the right to unsubscribe from promotional emails and communications at any time.

9. Protection of Minors' Information

lakbd strictly enforces a 21+ age policy. Our platform is for persons aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21.

If it comes to our attention that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.

10. Changes to the Policy

lakbd reserves the right to update this Privacy Policy at any time. If there are any significant changes to the Policy, we will:

• Publish the updated policy on the website.
• Change the "Last Updated" date at the top of the page.
• Notify registered users by email in the case of important changes.

If you continue to use the website after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11. Applicable Law and Jurisdiction

This Privacy Policy will be governed by applicable laws and regulations. Any dispute under this Policy will be resolved at the discretion of the relevant authority.

Users are solely responsible for complying with their own local laws. lakbd operates as an online entertainment platform.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy team will respond to your request as quickly as possible.